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Do you believe you can improve your customer experience? Do silos disrupt work processes in your organization? Are your teams struggling with agility? If you answered ‘yes’ to any of the questions above, your organization might need a Work OS.
A work operating system (Work OS) is a SaaS platform for teams to plan, run and track work projects and processes. They enable companies to work in one place, maintaining organizational consistency, clarity, and efficiency.
In today’s quickly-evolving, multi-faceted world, businesses that use a Work OS will exceed execution and delivery goals. Businesses that don’t will stay stuck chasing emails, documents, and meetings.
Here are 5 signs that your organization needs a Work OS:
- There are Data Silos in your organization
How does data flow between the stakeholders in your company? In many companies, complex organizational structures and convoluted work processes result in data silos, where data isn’t shared with all relevant stakeholders.
Lack of information leads to poor decision-making, wasted resources on attempts to retrieve data, and isolated processes. Employees become frustrated, customers become frustrated, and business results suffer.
Can you think of a few examples where missing data negatively affected the performance of your departments? A Work OS solves that pain point, by capturing all data in one place and making it digestible. A user can consume the data as-is or through the lens of the building blocks and workflows. By creating a single source of truth for data-driven decision making, you can get better final results.
- There are Collaborative Silos in your organization
To deliver impeccable customer experience today, you need to be an expert in product management, customer support, marketing, UX, software development, etc. Each of these also has their own sub-expertises.
But often, lack of collaboration, communication, joint tools, and data between these teams leads to isolated execution. The result is redundant work, or work that lacks necessary skill sets to complete it in the best manner.
On the other hand, collaboration powered by a Work OS is based on visibility, communication and joint planning and project management. The result will be better work delivered, more satisfied employees, and a more holistic customer experience.
Is the customer experience you provide based on the talents of all your teams combined? If not, you might need a Work OS.
- There are Operational Silos in your organization
Are all your teams aligned with the organization goals and procedures? Sure, top management knows them. But have they trickled down to each and every member of the company?
Understanding the goals and procedures drives the work behavior of each employee and team. Straying from them will result in wasted time and resources, and in some cases, legal implications.
A Work OS keeps everyone aligned and enables managers at every level to monitor the work and actions of employees and projects. This visibility assures they are able to reach out, assist, and guide when they identify an issue. It also gives employees the chance to find the information themselves, instead of having to scramble for answers from Operations, Legal, Finance, and any other department.
- You’re trying to become more agile
You’ve conquered collaboration, alignment, and sharing data at any given time. Congratulations! However, data, requirements, and technology are constantly evolving. This requires staying up-to-date, and also the flexibility of changing and adapting on the go.
Is your business really as agile as it needs to be? Do your salespeople have immediate access to all the tools and assets they need to sell? How quickly are customer issues resolved? How adjustable is your 5-year plan to changes in technology and the workforce?
If you think you can improve in these areas, you need a Work OS to support and encourage this business directive. A Work OS streamlines processes, provides a clear line of sight across all levels (including analytics), and is easy-to-use and to implement. It is the platform that powers business agility.
- You feel pressure to provide an impeccable customer experience
Working conventions have changed in the past years. Rapid technological improvements combined with intensified communication have created a fast-paced culture in nearly every business.
You probably feel the expectations to deliver quickly, impeccably, and efficiently. In addition, you know you have to be skilled in other subject areas, like software development, marketing and UX, combining this knowledge into a polished customer experience. Otherwise, you risk losing deals to the competition.
If this description resonates with you, you need a Work OS. A Work OS consolidates company knowledge, keeping it up-to-date, and makes it accessible and usable to all employees. It facilitates business agility, digital transformation, and a culture of collaboration.
monday.com is the Work OS that powers teams to run projects and workflows with confidence. It is the most complete and flexible system for users of all sizes, from enterprise companies, small and medium-sized businesses, and individual users. Supporting integrations, automations, and advanced analytics, monday.com is easy to use and implement.